Refund and Returns Policy
Refund Policy for Digital File Purchases
Thank you for choosing LaserPNG for your digital file purchases. We aim to provide you with high-quality products and excellent customer service. Please review the following refund policy carefully before making a purchase. By using our website and purchasing digital files from us, you agree to adhere to the terms outlined below.
Scope
This refund policy applies to all purchases made on LaserPNG.com. It covers digital files, including but not limited to PNG images, vectors, illustrations, and other downloadable content.
No Refund Policy
LaserPNG operates under a no-refund policy for digital file purchases. Once a purchase is completed and the digital file is downloaded, we do not offer refunds or exchanges, except in cases where the product is defective or not as described.
Defective Products
If you believe that the digital file you purchased is defective or does not meet the description provided on our website, please contact our customer support team at support@laserpng.com within 30 days of purchase. We may request evidence of the defect, such as screenshots or error messages.
Evaluation Period
Upon receiving your complaint about a defective product, we will evaluate the issue to determine if a refund is warranted. This evaluation period may take up to 5 business days, during which we may ask for additional information from you.
Refund Eligibility
Refunds will only be issued for defective products that are deemed ineligible for use or consumption due to technical faults, errors, or discrepancies. Refunds will not be granted for reasons such as change of mind, dissatisfaction with the product, or inability to access the digital file due to personal circumstances.
Refund Process
If your request for a refund is approved, we will initiate the refund process within 3 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
Exclusions
This refund policy does not apply to products that are provided free of charge or as part of a promotional offer. It also does not cover purchases made through third-party platforms or retailers. Customers who purchase digital files from LaserPNG.com through third-party channels are subject to the refund policies of those platforms or retailers.
Non-transferable
Refunds are non-transferable and may only be issued to the original purchaser of the digital file. LaserPNG reserves the right to refuse a refund request if fraudulent activity or abuse of our refund policy is suspected.
Modifications
LaserPNG reserves the right to modify or update this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at support@laserpng.com. We are here to assist you and ensure that your shopping experience with LaserPNG is satisfactory.
Conclusion
At LaserPNG, we value our customers and are committed to providing you with top-notch digital products and exceptional service. While we understand that issues may arise occasionally, we are dedicated to resolving them promptly and fairly. Thank you for choosing LaserPNG for your digital file purchases.
